Limited-Time Return Offer for Orders Placed Before November 15, 2026

For eligible AIVELA Ring Pro orders placed before November 15, 2026, customers may return the Ring Pro within 14 calendar days from the delivery date for a full refund. AIVELA will cover the applicable return shipping costs, and no inspection, refurbishment, or restocking fees will apply. The Free Sizing Kit included with the Ring Pro order is also eligible for a refund. This limited-time offer applies only to orders placed before November 15, 2026. Any Xcotton shipping insurance or protection fee is non-refundable.

1.Issues Identified Upon Delivery or Opening

Please inspect your order after delivery.If you discover a product quality or fulfillment issue when opening the package, such as a product that is defective, damaged, incomplete, or different from what was ordered, please contact AIVELA Customer Support promptly.AIVELA may request photos, videos, product information, or reasonable troubleshooting information to verify the issue.If the issue is confirmed to be attributable to AIVELA or the Product, AIVELA will provide an appropriate return or exchange at no return-shipping cost to the customer.

2.Returns and Exchanges Within 14 Days

AIVELA Ring Pro may be eligible for return or exchange within 14 calendar days from the delivery date.Opening the package, trying on the Ring, registering or binding it in the AIVELA App, or using the Product normally does not by itself make the Ring ineligible for return.Return and exchange requests within this period are handled differently depending on whether the issue is product-related or non-quality-related.

Product-Related Issues

If a Product develops an issue within the 14-day period, AIVELA may review the Product and relevant information to determine the cause.If the issue is confirmed to result from a defect, manufacturing issue, or another cause attributable to AIVELA, AIVELA will cover the applicable return shipping and provide an eligible return or exchange.Damage caused by misuse, improper handling, accident, or use inconsistent with AIVELA’s official product instructions and care guidance is not considered a Product defect and may make the Product ineligible for return, exchange, or warranty service.

Non-Quality-Related Returns

Customers may also request a return within 14 days for reasons unrelated to product quality.This includes changes of mind and customer-selected preferences such as ring size or color.For non-quality-related returns:

• the customer is responsible for return shipping to AIVELA’s designated U.S. return facility;
• an inspection fee may apply;
• the returned Ring, charging case, accessories, and packaging will be inspected before the refund is approved; and
• refurbishment, restocking, or condition-based deductions may apply depending on the condition of the returned Product.

Products returned in a condition close to new may be subject to a standard refurbishment or restocking fee.Products showing signs of use, wear, scratches, or other changes affecting their resale condition may be subject to a greater condition-based deduction. The assessment will be made by the return facility based on the actual condition of the Product, and supporting inspection information may be provided where applicable.Products damaged through customer misuse are not eligible for a non-quality-related return.

3.Size Exchanges Within 14 Days

Eligible Ring Pro orders may receive one non-quality-related size exchange during the 14-day period.Size exchanges are limited to:Same color, different size.Customer-selected color changes are treated as non-quality-related preferences rather than size exchanges.For non-quality-related size exchanges, the customer is responsible for applicable return shipping and inspection costs.Product-related replacements are handled separately and do not count as the one-time non-quality-related size exchange.

4.Condition of Returned Products

All returned Ring Pro products are subject to inspection.The Ring, charging case, included accessories, and original packaging should be returned complete and in acceptable condition.The final refund amount may depend on the condition of the returned Product and any applicable shipping, inspection, refurbishment, restocking, or diminished-value charges.AIVELA will notify the customer of the applicable resolution after the returned Product has been inspected.

5.Ring Pro Orders With a Free Sizing Kit

For Ring Pro orders that include a Free Sizing Kit, the sizing kit itself is complimentary.Once the sizing kit has been shipped, the $5.99 outbound sizing kit shipping fee is non-refundable if the Ring Pro order is later canceled or returned.Any other applicable deductions for a non-quality-related Ring Pro return will be determined in accordance with this Policy.

6.Standalone Sizing Kits

Standalone AIVELA Sizing Kits are non-returnable and non-refundable once shipped.Exceptions may apply where the sizing kit is damaged, incomplete, incorrect, or affected by another verified shipping or fulfillment issue attributable to AIVELA.The Ring Pro 14-day return and exchange period does not apply to standalone Sizing Kits.

7.After the 14-Day Period

After 14 calendar days from delivery, AIVELA Ring Pro is no longer eligible for a standard return for refund or a non-quality-related exchange.Eligible product issues occurring after the 14-day period will be handled under the applicable AIVELA Limited Warranty.Warranty eligibility remains subject to the terms, exclusions, and coverage period stated in the applicable Warranty Policy.

8.How to Request a Return or Exchange

Before returning a Product, please contact AIVELA Customer Support through the applicable support section in the AIVELA App or by email.Please provide your order information and a description of the reason for the return or exchange. Additional photos, videos, diagnostic information, or other supporting information may be requested where necessary.Once the request is reviewed, AIVELA will provide the applicable return instructions.Products should not be returned without prior authorization.

9.Refunds

Approved refunds will be issued to the original payment method after the returned Product has been received, inspected, and the applicable refund amount has been determined.Any applicable non-refundable shipping charges, return shipping costs, inspection fees, refurbishment or restocking fees, or condition-based deductions will be reflected in the final refund where applicable.

10.Contact Us

AIVELA Customer Support
Email: support@aivela.com