Ensure the ring is placed in the charging case and actively charging. Make sure Bluetooth is enabled on your phone, and keep the ring nearby. If the issue persists, restart Bluetooth, reboot your phone, or contact AIVELA Support.

Charging time depends on battery level and charging case status. A full charge typically takes under one hour when using the AIVELA Ring Pro charging case.

We recommend syncing regularly through the AIVELA App so your sleep, activity, and wellness insights stay up to date.

AIVELA Ring Pro is designed for everyday wear, including sleep and daily activity. Refer to the product specifications for water exposure guidance before swimming or extended water use.

Make sure the ring fits snugly on your finger and that Bluetooth is enabled. If Wear Status still does not update, restart the app and ensure the ring is charged and connected.

If Sport Mode remains active, the ring may continue tracking workout data until you end the session in the AIVELA App.

Yes. You can interact with the AI Health Advisor through text in the AIVELA App without enabling voice features.

AIVELA Ring Pro works with supported iOS and Android devices through the AIVELA App. Check the app store listing for the latest compatibility requirements.

Menstrual cycle insights are based on physiological trends and are intended for wellness reference, not medical diagnosis.

Enable touch and gesture controls in the AIVELA App under ring settings, then follow the on-screen setup guide.

You can manage and delete your data through account and privacy settings in the AIVELA App. Review the Privacy Policy for full details.

AIVELA Ring Pro is a wellness wearable and is not intended to diagnose, treat, cure, or prevent any disease.