1. Shipping Destinations

AIVELA currently accepts online orders for delivery within the United States.For orders outside the United States, please contact AIVELA Customer Support before placing an order to inquire about shipping availability, costs, and other applicable requirements.

2. Order Processing

Orders are generally prepared for shipment within approximately 3 business days, subject to product availability and order details.Processing and delivery times are estimates and may vary due to inventory, carrier conditions, holidays, weather, customs, or other circumstances outside AIVELA’s reasonable control.

3. Ring Pro Orders With a Free Sizing Kit

If you purchase an AIVELA Ring Pro with a Free Sizing Kit, the sizing kit will be shipped first.The general fulfillment process is:

Order Placed → Sizing Kit Shipped → Size & Color Confirmed → Ring Pro Shipped

After receiving the sizing kit, please confirm your final ring size and color according to the instructions provided with your order.Once your selection is confirmed, AIVELA will proceed with fulfillment of your Ring Pro.The sizing kit itself is complimentary when included with a Ring Pro order. Once it has been shipped, however, the associated $5.99 outbound sizing kit shipping fee is non-refundable if the Ring Pro order is later canceled or returned.

4. Standalone Sizing Kit Orders

Standalone AIVELA Sizing Kits are available for $0.99 plus $5.99 shipping.Once a standalone sizing kit has been shipped, it cannot normally be canceled, returned, or refunded, except in cases involving shipping, delivery, or fulfillment issues attributable to AIVELA.

5. Ring Pro Orders With a Known Size

If you already know your AIVELA Ring Pro size, you may select your size and color when placing your order.The Ring Pro will proceed directly to fulfillment without a sizing kit.

6. Order Changes and Cancellations

If you need to cancel or modify an order, please contact AIVELA Customer Support as soon as possible.Cancellation or modification may be available only before the applicable shipment has entered fulfillment or a shipping label or tracking number has been generated.Once a shipment has entered transit, it generally cannot be canceled. After delivery, eligible Ring Pro orders are subject to the AIVELA Return & Exchange Policy.

7. Tracking

Tracking information will be provided after your shipment has been prepared.For orders that include a sizing kit followed by a Ring Pro, the two shipments may have separate tracking numbers.Tracking information may take some time to update after a shipping label is generated.

8. Delivery Date

For purposes of the AIVELA Return & Exchange Policy, the delivery date is the date the carrier’s tracking information shows the applicable Ring Pro shipment as delivered.

9. Address Changes

Please review your shipping information carefully before placing an order.Address changes cannot be guaranteed once an order has entered fulfillment or shipment. If you need to update your address, please contact AIVELA Customer Support as soon as possible.

10. Contact Us

For shipping or order-related questions, please contact:

AIVELA Customer Support
Email: support@aivela.com