1.Warranty Options

AIVELA offers the following warranty options for eligible AIVELA Ring Pro purchases:

Standard 1-Year Limited Warranty

Every eligible AIVELA Ring Pro includes a 1-year Limited Warranty at no additional charge.The warranty period begins on the date the carrier’s tracking information shows the Product as Delivered.

Optional 2-Year Extended Warranty — $49

Customers may purchase an optional 2-Year Extended Warranty for $49 where offered by AIVELA.The 2-Year Extended Warranty provides a total warranty period of two years from the original Product delivery date.It extends the duration of the standard warranty from one year to two years; it does not add two additional years after the standard warranty expires.The same coverage conditions and exclusions described in this policy apply unless otherwise specifically stated.

2.Warranty Coverage

AIVELA warrants that the AIVELA Ring Pro will be free from defects in materials and workmanship under normal use during the applicable warranty period.Eligible warranty issues may include verified hardware or manufacturing defects that prevent the Product from functioning as intended under normal use.Depending on the issue, AIVELA Customer Support may first provide troubleshooting instructions, software or firmware guidance, or other reasonable diagnostic steps before determining whether warranty service is required.

3.What Is Not Covered

This limited warranty does not apply to: (i) normal wear and tear, including but not limited to scratches, dents, or changes in appearance; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage resulting from failure to use the Product in accordance with the instructions provided with the Product or available at aivela.com; (iv) damage resulting from accidents, floods, fires, misuse, or abuse; (v) damage resulting from service performed by, or tampering or alterations to the Product by, anyone not authorized by AIVELA; (vi) use of the Product with any other application, software, or hardware other than the AIVELA App and accessories approved by AIVELA; (vii) loss of water or dust resistance due to physical impact, damage, or normal aging of seals and protective elements.

4.Customer-Caused Damage and Misuse

Damage caused by the customer is not considered a manufacturing or product defect.Misuse includes use, handling, or maintenance of the Product that is inconsistent with the instructions, care guidance, warnings, or limitations provided in the applicable AIVELA Product Manual or other official AIVELA product documentation.If technical inspection determines that the issue resulted from customer-caused damage or misuse, the warranty claim may be denied.AIVELA may request photos, videos, diagnostic information, or physical inspection of the Product to determine the cause of an issue.

5.Relationship With the 14-Day Return & Exchange Policy

The AIVELA Limited Warranty and the 14-Day Return & Exchange Policy are separate.The 14-day period begins on the date carrier tracking shows the Product as Delivered.If a verified AIVELA or product-related defect is reported within the first 14 calendar days, the customer may be eligible for a return or exchange at AIVELA’s expense under the Return & Exchange Policy.After the 14-day Return & Exchange period expires:

• standard returns for refund are no longer accepted;
• non-quality-related size exchanges are no longer accepted; and
• eligible product defects will be handled under this Limited Warranty for the remainder of the applicable 1-year or 2-year warranty period.

6.How to Submit a Warranty Claim

To request warranty service, you may submit a claim through the applicable support section in the AIVELA App or contact:

AIVELA Customer Support
Email: support@aivela.com

Please be prepared to provide:

• your order number or other proof of purchase;
• the email address associated with your purchase;
• the Product model and size;
• a description of the issue;
• relevant photos or videos; and
• information about troubleshooting steps already completed.

AIVELA Customer Support may request additional information reasonably necessary to diagnose the issue.

7.Troubleshooting and Claim Review

Before approving warranty service, AIVELA may ask you to complete reasonable troubleshooting steps to determine whether the issue can be resolved without returning the Product.This may include, where applicable:

• charging and power checks;
• Bluetooth or App troubleshooting;
• firmware or App updates;
• wear calibration;
• device reset or reactivation; or
• other diagnostic procedures relevant to the reported issue.

Completing reasonable troubleshooting may be required before a warranty claim can be approved.

8.Technical Inspection

If the issue cannot be resolved remotely, AIVELA may require the Product to be returned to an authorized AIVELA after-sales facility for technical inspection.For a potential warranty issue accepted for inspection, AIVELA will provide return instructions.If the issue is verified to be covered by this Limited Warranty:AIVELA will cover the applicable return shipping cost.The Product may be inspected to determine:

• whether a defect exists;
• the cause of the defect;
• whether the issue resulted from normal use or customer-caused damage; and
• whether the issue is covered under this Limited Warranty.

Where appropriate, AIVELA may provide an inspection or diagnostic report.

9.Warranty Remedy

If a warranty claim is approved, AIVELA will provide the applicable warranty remedy based on the verified issue.The replacement will generally be the same model and size as the original Product.Where the exact Product configuration is unavailable, AIVELA will contact you regarding the available replacement options.A warranty replacement may be either:

• a new Product; or
• a refurbished Product that has been inspected, cleaned, reset, and tested to meet AIVELA’s applicable functional quality standards.

Shipping for an approved warranty replacement will be covered by AIVELA.

10.Warranty Coverage for Replacement Products

A replacement Product provided under an approved warranty claim will be covered for the longer of:

• the remaining term of the original Product warranty; or
• 90 calendar days from the delivery date of the replacement Product.

This applies to Products covered by either the standard 1-year Limited Warranty or the optional 2-Year Extended Warranty.ExampleIf a customer has a 1-year warranty and receives a warranty replacement with only 40 days remaining:→ Replacement receives 90 days of warranty coverage.If the original warranty still has 8 months remaining:→ Replacement remains covered for those 8 months.

11.Battery Coverage

The rechargeable battery inside the AIVELA Ring Pro is a consumable component and its capacity will gradually decrease over time and with use.Under normal use and charging conditions, the battery is designed to retain approximately 80% of its original capacity after 200 full charge cycles.Battery capacity degradation within this expected range is considered normal wear and is not covered by this Limited Warranty.If the battery capacity falls below 80% of its original capacity before 200 full charge cycles under normal use, or if a battery-related failure is determined through technical review to result from a defect in materials or workmanship, the issue may be eligible for warranty service.AIVELA may conduct technical inspection or request relevant diagnostic information to determine whether the battery condition is the result of normal degradation, a covered defect, or improper use.

12.Shipping Costs for Warranty Claims

For a verified warranty-covered issue, AIVELA will be responsible for applicable shipping costs associated with the approved warranty service.Customer-caused damage, misuse, normal wear and tear, or other excluded conditions are not eligible for free warranty service.Any non-warranty service or shipping options, if available, will be communicated separately before proceeding.

13.Sizing Kits

AIVELA Sizing Kits are not covered by this Limited Warranty.Standalone Sizing Kits are non-returnable and non-refundable once shipped, except where an issue results from shipping, damage upon delivery, missing items, or an AIVELA fulfillment error.For a complimentary Sizing Kit provided with an AIVELA Ring Pro order, the Sizing Kit itself is not charged separately. If the Ring Pro is later canceled or returned, the applicable outbound Sizing Kit shipping fee may be non-refundable.For complete cancellation, return, refund, shipping-fee, inspection-fee, and condition-based deduction terms, please refer to the applicable AIVELA Shipping Policy and Return & Exchange Policy.

14.Applicability to Kickstarter Orders

This Limited Warranty applies to eligible products purchased through AIVELA’s current official sales channels.It does not apply to products originally purchased through AIVELA’s Kickstarter campaign.Kickstarter backers are subject to the warranty terms applicable to their original Kickstarter purchase. Please refer to the applicable Kickstarter Warranty Policy here:KS warranty-policy

15.Proof of Purchase and Authorized Sales Channels

Warranty coverage applies only to eligible Products purchased through official AIVELA sales channels or other channels expressly covered by AIVELA.Proof of purchase may be required before warranty service is approved.Purchases from unauthorized resellers or other unofficial sources may not be eligible for coverage under this Limited Warranty.

16.Data and Replacement Products

Before returning a Product, please follow any instructions provided by AIVELA Customer Support regarding device disconnection or account management.Health and activity data stored in your AIVELA account or cloud services, where applicable and enabled by the user, are separate from the physical Ring.When an eligible replacement Ring is connected to the same AIVELA account, available account data may continue to be accessible in accordance with AIVELA’s applicable data and privacy policies.

17.Applicable Consumer Rights

This Limited Warranty gives you specific warranty rights.You may also have additional rights under applicable federal, state, or local consumer protection laws.Where applicable law provides rights or remedies that cannot legally be limited by this policy, those rights and remedies will continue to apply.

18.Contact Us

For warranty questions or warranty claims, please contact:

AIVELA Customer Support
Email: support@aivela.com