Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• JCB
• UnionPay
• Diners Club
• Apple Pay
• Google Pay
• Shop Pay

The payment methods available to you may vary depending on your country or region, device, browser, card issuer, and order currency. All payment options available for your order will be displayed at checkout.

HSA/FSA Payments

Eligible customers may use HSA or FSA funds to purchase qualifying products through Truemed. Select Pay with HSA/FSA at checkout and follow the instructions to complete the eligibility process and payment.Eligibility is not guaranteed and is determined based on the customer’s individual circumstances. Additional documentation, such as a Letter of Medical Necessity, may be required.

Payment Currency

Prices and charges are displayed in the currency shown during checkout. If your card or bank account uses a different currency, your card issuer or bank may apply currency conversion fees or other charges. These fees are determined by your financial institution and are not charged by AIVELA.

Payment Security

Payments are processed securely through our authorized third-party payment providers. AIVELA does not directly store your complete credit or debit card details.Additional verification, such as 3D Secure authentication, may be required by your card issuer to complete your payment.

When You Will Be Charged

Your selected payment method will be charged when your order is successfully placed. After payment is confirmed, you will receive an order confirmation email at the email address provided during checkout.A pending authorization may temporarily appear on your account if a payment attempt is unsuccessful or interrupted. The time required to release a pending authorization is determined by your bank or card issuer.

Payment Issues

If your payment is declined or cannot be completed, please:

• Confirm that your card details are correct.
• Make sure your billing address matches the address registered with your card issuer.
• Confirm that sufficient funds or credit are available.
• Complete any verification requested by your bank.
• Try another supported payment method.
• Contact your bank or card issuer for more information.

If the issue continues, please contact AIVELA Customer Support for assistance. For your security, please do not send your complete card number or security code by email.

Refunds

Approved refunds are returned to the original payment method used for the order. Once a refund has been processed by AIVELA, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.For information about refund eligibility, return requirements, and applicable time limits, please review our Return & Exchange Policy.

Contact Us

If you have questions about payment or experience an issue during checkout, please contact our support team at support@aivela.com.