Return & Exchange Policy
Return & Exchange Policy
If you experience any quality issues, we are happy to arrange an exchange.
- Please submit feedback via the AIVELA App or contact our support team at support@aivela.com with details of the issue.
- Once your claim is verified, we will arrange for a replacement to be shipped to you as quickly as possible.
- AIVELA will cover all shipping costs, including the cost of returning the defective product and sending you a new replacement product.
Returns are only supported in limited sizing cases: if size #14 is too small or size #7 is too large, as confirmed by the sizing kit, and no available size fits you.
In this case, you may request a full refund of your AIVELA Ring Pro and add-ons within 14 days of receiving your sizing kit. You do not need to return the sizing kit.
Returns for reasons other than verified quality issues or the sizing limitation described above are not supported.
All returns and exchanges must be initiated within 14 days of receiving your reward or sizing kit, where applicable.
For exchanges due to quality issues, AIVELA covers logistics costs, including return shipping and replacement delivery.
For approved sizing returns, no return shipment is required and your refund is issued once the case is verified.
This Return & Exchange Policy applies exclusively to Kickstarter backers and forms part of the Terms and Conditions of this crowdfunding campaign. We have clearly disclosed this policy on our Kickstarter page and official website to ensure full transparency. By choosing to participate in this campaign, you agree to the terms set forth herein.
At AIVELA, our goal is to support our backers as much as possible. At the same time, we ask for your understanding that the AIVELA Ring Pro is a global crowdfunding project, produced in a customized manner. The costs of individualized production, international logistics, and customs duties are substantial. Therefore, backers have the responsibility to provide accurate personal information, such as ring size, color preference, and delivery address, and to stand by their choices. Unlike traditional retail purchases, we cannot offer unrestricted returns or exchanges. We greatly appreciate your cooperation and support.