1.Check the Basic Connection Conditions

Before troubleshooting, make sure:

• Your ring has sufficient battery.
• Bluetooth is enabled on your phone.
• Your phone is connected to the internet.
• The AIVELA App has the required Bluetooth, Nearby Devices, or Location permission available on your phone.
• You are using the latest available version of the AIVELA App.
• Your ring is close to your phone.
• You are signed in to the correct AIVELA account.

If a required permission is disabled, open your phone’s app settings and enable the applicable Bluetooth, Nearby Devices, or Location permission for the AIVELA App. Permission names may vary depending on your phone and operating system.After changing the permission, reopen the AIVELA App and try connecting again.If you recently changed phones, reinstalled the AIVELA App, or signed in again, confirm that you are using the same AIVELA account previously associated with your ring.

2.Remove a Saved Bluetooth Record If Needed

If your ring was previously connected to this phone or any other device:

1. Open your phone or other device's Bluetooth Settings.
2. Find the saved AIVELA Ring.
3. Choose Forget, Unpair, or remove the saved Bluetooth record.
4. Return to the AIVELA App.

If your ring has never been connected to this phone, skip this step.The remaining troubleshooting steps are the same whether your ring has connected to this phone before or not.

3.Try Connecting in the AIVELA App

1. Open the AIVELA App.
2. Make sure you are signed in to the correct AIVELA account.
3. Go to My Ring.
4. Start scanning for your ring.
5. Keep your ring close to your phone.
6. Wait for the AIVELA App to find your ring.
7. Select your AIVELA Ring from the scan results.
8. If your phone displays a Bluetooth pairing or connection request, follow the system prompt.
9. Continue the connection process in the AIVELA App.

If the ring connects successfully, no further troubleshooting is needed.If the AIVELA App cannot complete the Bluetooth connection, continue to the next step.

4.Check Bluetooth Settings

If the connection cannot be completed in the AIVELA App:

1. Open your phone's Bluetooth Settings.
2. Search for nearby Bluetooth devices.
3. Find your AIVELA Ring.
4. Select the ring and connect it through Bluetooth Settings.

If the ring connects successfully

Return to the AIVELA App and check the ring connection again.Continue the connection or binding process in the App if prompted.If connection within AIVELA app still fails, check step 5.

If the ring does not appear

Make sure:

• Bluetooth is enabled on your phone.
• Your ring is close to your phone.
• The charging case has sufficient power.

Place the ring correctly in the charging case and align the ring’s charging contacts with the magnetic charging post.Confirm that the blue LEDs remain illuminated for more than approximately 7 seconds.If the LEDs turn off within approximately 7 seconds, remove and reposition the ring, then check the charging contacts again.After confirming that the ring is charging, search for nearby Bluetooth devices again.If the ring still does not appear, continue to Still Can't Connect?

5.Return to the AIVELA App

After checking or connecting the ring through your phone’s Bluetooth Settings:

1. Return to the AIVELA App.
2. Make sure you are signed in to the correct AIVELA account.
3. Go to My Ring.
4. Check the ring connection again.
5. Continue any remaining connection or binding steps shown in the App.

If Bluetooth Settings shows the ring as connected but the AIVELA App still shows it as disconnected:

1. Fully close the AIVELA App.
2. Reopen the App.
3. Return to My Ring.
4. Check the ring connection again.

The troubleshooting sequence is:AIVELA App → Bluetooth Settings if needed → return to the AIVELA AppIf the ring was previously connected to the same phone, remove the saved Bluetooth record before retrying the connection.

6.If Bluetooth Connects but Binding Fails

If the ring connects through Bluetooth but cannot be bound in the AIVELA App:

1. Make sure you are signed in to the correct AIVELA account.
2. Check whether the AIVELA App shows “Your ring is bound to another account.”
3. If the message appears, follow the account-binding instructions below.
4. If no account-binding message appears but binding still cannot be completed, contact support@aivela.com.

When contacting AIVELA Support, explain that the Bluetooth connection was successful but account binding could not be completed.

7.“Your ring is bound to another account.”

If the AIVELA App shows:“Your ring is bound to another account.”The ring is associated with another AIVELA account.First, make sure you are signed in to the same AIVELA account previously used with this ring.This may happen if:

• You signed in with a different AIVELA account.
• Some one else has bind this ring to their account, such as your friend or family member.
• You changed phones and signed in with another account.
• You reinstalled the AIVELA App and used a different login.
• The ring was previously used or transferred to another user.

If you cannot access the original account, do not know which account was previously used, or the message continues to appear, contact support@aivela.com.Please provide:

• Your current AIVELA account email address
• Previous account email address, if known
• Ring Bluetooth device name, if visible
• Ring serial number (SN), if available
• A screenshot of the message

AIVELA Support may request additional order or ownership information if needed to review the account-binding status.

8.Using Your Ring With a New Phone

If you changed phones and are using the same AIVELA account, follow the instructions in Pair Your AIVELA Ring under Using Your Ring With a New Phone.Because the ring is already bound to your account, you do not need to repeat the first-time binding process.If you still cannot restore the connection, continue below.

9.Still Can't Connect?

Contact support@aivela.com if:

• The AIVELA App repeatedly cannot find your ring.
• The App cannot complete the Bluetooth connection.
• The ring does not appear in your phone's Bluetooth device search.
• The ring appears in Bluetooth Settings but cannot connect.
• The ring connects through Bluetooth Settings but still cannot connect in the AIVELA App.
• The ring was previously working but can no longer reconnect.
• You changed phones and cannot restore the connection.
• You see “Your ring is bound to another account.” and cannot resolve it.

To help AIVELA Support identify the issue, please provide:

• Whether the ring has connected successfully before
• Your AIVELA account email address
• Ring serial number (SN), if available
• Ring Bluetooth device name, if visible
• Phone model
• Operating system version
• AIVELA App version
• Whether the ring appears in your phone's Bluetooth device list
• Whether the ring can connect through Bluetooth Settings
• Whether Bluetooth Settings shows the ring as connected while the AIVELA App shows it as disconnected
• Whether Bluetooth connects successfully but account binding fails
• A screenshot of any error message
• A short video showing where the connection process stops

This information helps AIVELA Support determine the appropriate next step without asking you to repeat unnecessary troubleshooting.

Related Articles

• Pair Your AIVELA Ring
• Get Started with AIVELA
• Update App & Firmware
• Sync Your Ring Data