Data Not Updating

Data Not Updating

Published Date: August 13, 2026

If data from your AIVELA Ring Pro is missing or not updating in the AIVELA App, follow the steps below.

1. Check the Ring Connection

Open the AIVELA App and confirm that your ring is connected.Make sure:

  • Bluetooth is enabled on your phone.
  • Your phone has an active internet connection.
  • The AIVELA App has the required Bluetooth or Nearby Devices permissions.
  • Your ring has sufficient battery.
  • Your ring is close to your phone.

If your ring cannot connect or reconnect, see Fix Ring Connection Issues.

2. Manually Refresh Your Data

  1. Open the AIVELA App.
  2. Go to Spotlight.
  3. Pull down on the screen to refresh.
  4. Keep your ring close to your phone while synchronization is in progress.
  5. Check the progress bar and wait for synchronization to finish before checking the data again.

For more information, see Sync Your Ring Data.

3. Check Wear Status

  1. Open My Ring.
  2. Check the ring’s Wear Status.
  3. Make sure the ring is being worn correctly.

If Wear Status does not indicate that the ring is being worn correctly:

  1. Adjust the ring to make sure it fits securely and maintains consistent contact with your skin.
  2. Check Wear Status again.
  3. If needed, recalibrate Wear Status by following the instructions in the AIVELA App.

For detailed wearing guidance, see Wear Your AIVELA Ring Pro.

4. Allow Time for Data Collection and Processing

Some measurements and insights require sufficient wear time and valid data before they become available.Some data also requires additional processing after synchronization is complete. For example, sleep data may not appear immediately after synchronization finishes.Wear your ring consistently during the day and night. Extended periods without wearing the ring may result in gaps in your data.After allowing time for data collection and processing, return to Spotlight and check the data again. If needed, pull down to start another synchronization.

5. Restart the AIVELA App

If the data still does not update:

  1. Fully close the AIVELA App.
  2. Reopen the App.
  3. Allow the ring to reconnect and synchronize.
  4. Check the progress bar and wait for synchronization to finish.
  5. Return to Spotlight and check the data again.

6. Update the App and Firmware

Make sure the AIVELA App and your ring firmware are updated to the latest available versions.For instructions, see Update App & Firmware.After updating, reopen the AIVELA App and allow the ring to reconnect and synchronize. If needed, pull down on Spotlight to manually refresh your data.

7. Contact AIVELA Support

Contact support@aivela.com if your ring is connected and worn correctly but the data still does not update after completing the steps above.Provide:

  • AIVELA account email address
  • Ring serial number (SN)
  • Phone model
  • Operating system version
  • AIVELA App version
  • Ring firmware version
  • The specific data that is missing or not updating
  • The approximate time when the issue began
  • Screenshots showing the missing or outdated data

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